Jcoorts
went for an anniversary trip. Great service, incredible view from balcony. Fantastic trip and we'd go again to St. John. Cottage was good. Only disappointments were the hot tub was more like a 'barely warm' tub and the bed was just ok for comfortability. The trip was fantastic as a whole.
Administrator Answer
Thanks for your review of Windwardside Guest Cottage. I was puzzled that you did not like the mattress but then I realized that you actually stayed with us over a year and a half ago. We have replaced the mattress in the interim. The one currently in the cottage is very comfortable. In fact, my husband and I as well as two staff members thought it was so comfortable that we ordered the same one for our homes. I'm disappointed that you had a problem with the hot tub. We encourage guests to call us with any maintenance issues and we do repair them as soon as possible. If we are made aware of any problems we do whatever we can to get them resolved and that usually means within an hour or two. We take our guests enjoyment of our amenities very seriously so I am sorry to learn that the hot tub did not work well for you during your visit. Susan
Thanks for your review of Windwardside Guest Cottage. I was puzzled that you did not like the mattress but then I realized that you actually stayed with us over a year and a half ago. We have replaced the mattress in the interim. The one currently in the cottage is very comfortable. In fact, my husband and I as well as two staff members thought it was so comfortable that we ordered the same one for our homes. I'm disappointed that you had a problem with the hot tub. We encourage guests to call us with any maintenance issues and we do repair them as soon as possible. If we are made aware of any problems we do whatever we can to get them resolved and that usually means within an hour or two. We take our guests enjoyment of our amenities very seriously so I am sorry to learn that the hot tub did not work well for you during your visit. Susan